IT Help Desk
The IT Help Desk should be your first point of contact for any information technology questions, concerns or troubleshooting.
Submit a request for support through our Support Portal.
Hours: Monday-Thursday, 8 a.m.-6 p.m. and Friday, 8 a.m.-4:30 p.m.
Additional services offered through the Help Desk include the following:
Open Computer Labs
Open Lab: large lab located on the second floor of A-building near room A225
E-Building Open Lab: small lab of 8 computers on west side of second floor E-building near room E215
Success Center (A103): see signage on doors for open lab hours
Library (A101): island of computers located in the library commons area and along the wall
Unless otherwise specified, lab systems can be accessed by logging on with the user name student and the standard NSCC lab logon password of netpass
All lab systems have a standard suite of software including Microsoft Office and internet access.
NSCC uses Papercut to manage printing on campus. Students are supplied with 250 copies each semester, with the option to purchase additional prints as needed. For details on how to use the service and how to purchase additional prints, review the student reference guide.
Color printing is available through a number of hallway release stations around campus. To make color prints, select the COLOR RELEASE STATION printer. Your document
will be held in a queue until you log in with your N# at a release station. Release stations also offer copier and scan-to-email functions.
The release stations are installed in the following locations:
1st Floor A Building near the Success Center and East Entrance
1st Floor A Building in the Library
2nd Floor A Building near the Open Lab and Arts and Sciences offices
1st Floor C Building across from the Advising Center
1st Floor E Building near CAD Lab (E109)
2nd Floor E Building near Biology Lab
If you encounter an issue with a lab printer or hallway release station please contact the IT Helpdesk.
Print from your own device!
Connect to the NSCC public wifi and get started at print.NorthwestState.edu
Print jobs sent from your devices will be sent to one of the 6 color release stations on campus.
WIRELESS INTERNET ACCESS
WiFi is available throughout campus. Connect to the NSCC network with the password northwest
The technology department reserves the right to deny wireless access for unauthorized use. If you have questions regarding WiFi, contact the Help Desk.
Saving documents on lab computers is NOT recommended. The IT Department cannot guarantee the security or integrity of personal documents saved on lab computers.
Northwest State recommends that students store data on USB flash drives. Flash drives can be purchased in the Bookstore.
Lost and found flash drives will be collected in the NSCC Library. If your name is on the flash drive, the library will send you a notification email, otherwise students can check for a lost flash drive at the circulation desk.
MICROSOFT OFFICE 365
All students, faculty and staff are provided a free license of Microsoft Office 365 for installation on personal computers. Please see the attached instructions to obtain your copy of Microsoft Office.Office 365 Installation Instructions for Students
Office 365 Installation Instructions for Faculty and Staff
Because the software is to be installed on non College-owned devices, the Help Desk cannot provide technical support beyond the instructions above. If you have technical difficulties, please contact Microsoft support.
Click here to learn more about IT Policies