NSCC Help Desk
Email: helpdesk@NorthwestState.edu
Phone: 419.267.1461
Office: A223
Hours: Monday-Thursday, 8 a.m.-6 p.m. and Friday, 8 a.m.-4:30 p.m.

Submit a request for support through our online support portal.

The IT Help Desk should be your first point of contact for any information technology questions, concerns or troubleshooting. Additional services offered through the Help Desk include the following.

Computer Labs

NSCC houses several open-use computer labs. In addition to application specific software, all lab systems have a standard suite of software including the latest version of Microsoft Office, Internet Explorer, Acrobat Reader, and other common network accessible applications. Computer labs that are designated as “open” areas for general student use include:

Open Lab: large lab located on the second floor of ‘A’ Building near Room A225, hours are Monday-Thursday: 7 a.m.-9 p.m., Friday: 7 a.m.-4 p.m. and Saturday, 7 a.m.-2 p.m.
Success Center (A103): see signage on doors for open lab hours
Library (A101): island of computers located in the library commons area and along the wall, check hours

Unless otherwise specified, lab systems can be accessed by logging on with the user name “student” and the standard NSCC lab logon password of netpass.

On-Campus Printing

NSCC uses Papercut to manage printing on campus. Students are supplied with 250 copies each semester, with the option to purchase additional prints as needed. For details on how to use the service and how to purchase additional prints, review the student reference guide.

Wireless Internet Access

WiFi (wireless internet access) is available throughout campus. To access NSCC’s wireless network, you need to have a compatible 802.11g wireless card/notebook, and your network adapter set to Northwest State’s SSID of “NSCC”.

As of September 14, 2015, the public WiFi network will require a password. The password is ‘northwest’ (no quotes). All devices, including laptops and cell phones, connected to the NSCC WiFi will be required to use this password.

The technology department reserves the right to deny wireless access for unauthorized use. If you have questions regarding WiFi, contact the Help Desk.

Data Storage

The computer labs no longer support floppy disks. Northwest State recommends that students store data on removable USB flash memory drives, which are much more reliable. These drives come in multiple sizes and have become quite economical. The NSCC Bookstore has flash drives available for purchase.

Lost and found flash drives will be collected in the NSCC Library. If your name is on the flash drive, the library will send you a notification email, otherwise students can check for a lost flash drive at the circulation desk.

Microsoft Office 365

We are happy to announce a new program that provides all students, faculty and staff with a free copy of Microsoft Office 365 for installation on personal computers. Please see the attached instructions to obtain your copy of Microsoft Office.

Office 365 Installation Instructions for Students

Office 365 Installation Instructions for Faculty and Staff

Because the software is to be installed on non College-owned devices, the Help Desk cannot provide technical support beyond the instructions above. If you have technical difficulties, please contact Microsoft support.

IT Policies