NSCC Help Desk
Email: helpdesk@NorthwestState.edu
Phone: 419.267.1461
Office: A223
Hours: Monday-Thursday, 8 a.m.-6 p.m. and Friday, 8 a.m.-4:30 p.m.

The IT Help Desk should be your first point of contact for any information technology questions, concerns or trouble shooting. Additional services offered through the Help Desk include the following.

Computer Labs

NSCC houses several open-use computer labs. In addition to application specific software, all lab systems have a standard suite of software including the latest version of Microsoft Office, Internet Explorer, Acrobat Reader, and other common network accessible applications. Computer labs that are designated as “open” areas for general student use include:

Open Lab: large lab located on the second floor of ‘A’ Building near Room A225, hours are Monday-Thursday: 7 a.m.-9 p.m., Friday: 7 a.m.-4 p.m. and Saturday, 7 a.m.-2 p.m.
Success Center (A103): see signage on doors for open lab hours
Library (A101): island of computers located in the library commons area and along the wall, hours are Monday-Wednesday: 8 a.m.-8 p.m., Thursday: 8 a.m.-6 p.m. and Friday: 8 a.m.-4 p.m.

Unless otherwise specified, lab systems can be accessed by logging on with the user name matching computer name (located on the CPU with a white label, i.e. OLSTU101) and the standard NSCC lab logon password of netpass.

On-Campus Printing

NSCC uses Papercut to manage printing on campus. Students are supplied with 250 copies each semester, with the option to purchase additional prints as needed. For details on how to use the service and how to purchase additional prints, review the student reference guide.

Wireless Internet Access

WiFi (wireless internet access) is available throughout campus. To access NSCC’s wireless network, you need to have a compatible 802.11g wireless card/notebook, and your network adapter set to Northwest State’s SSID of “NSCC”. The technology department reserves the right to deny wireless access for unauthorized use. If you have questions regarding WiFi, contact the Help Desk.

Data Storage

The computer labs no longer support floppy disks. Northwest State recommends that students store data on removable USB flash memory drives, which are much more reliable. These drives come in multiple sizes and have become quite economical. The NSCC Bookstore has flash drives available for purchase.

Lost and found flash drives will be collected in the NSCC Library. If your name is on the flash drive, the library will send you a notification email, otherwise students can check for a lost flash drive at the circulation desk.